Shipping

All items are shipped from Cologne, Germany with a tracking number and require a signature on delivery.

Shipping usually takes 5–20 working days.

Note that prices do not include VAT. For orders outside EU your order may be subject to import taxes and customs duties. The recipient is the importer of record and must comply with all laws and regulations of the destination country.

When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

If an item is unclaimed and returned to us, we will be in touch regarding shipping it again however the recipient might be charged a new shipping fee depending on circumstances.

 

Returns

We do not accept returns unless the item you purchased arrived damaged or faulty.

If you receive a damaged item, please contact us at info@newflower.de with the order number and photos of the damage and we will do our best to sort it out swiftly. We cannot accomodate exchanges at this time as the prints are at risk to of being damaged on the way back to us.